Our company uses Google Analytics tracking cookies, to give us a better understanding on how visitors use our website. The information obtained helps us decide how to further improve our website for a better service to visitors. Google Analytics cookies expire after two years.

Important: You can set your browser to notify you when you receive a cookie, giving you the opportunity to decide whether to accept it or not. By continuing to use our website, you agree that cookies are accepted.

If you choose to disable cookies, our website works fine.

You may not create a link to ALBA’s website from another website or document without prior written consent from the Directors of ALBA.

Personal information held by ALBA is provided directly to ALBA through our exchange of correspondence under our business activities with you, Contact Us form on our website or from meetings, seminars, conferences, events, exhibitions attended by ALBA.

Personal information recorded in our database system refers to Employees, Clients, Consultants, Business Contacts, Marine Service Providers, Job Applicants and Suppliers. The type of information recorded refers to:

• Name, company, position and corresponding email, telephone number(s) and address
• Details provided through Contact Us form available on our website
• Other information provided within legitimate business activities

• To provide our services as Marine Claims Handlers, Average Adjusters, Collecting Agents or Consultants
• To manage internal work operations for legitimate interest
• To inform you of any changes to ALBA’s contact details
• Invite you to occasional events or business parties hosted by ALBA
• To send our Festive Wishes

In cases where you have provided us with sensitive personal information (such as proof of identification) we will delete same from our records soon after having received and utilised the data and advise you in writing that we have done so.

You should not provide us with personal information about a third person if you do not have their full permission to do so. We accept information about a third person on the understanding that the third person is aware what information is provided to us, what it will be used for and ultimately that you have their full permission to disclose same to us.

Personal information is kept for as long as necessary for the purpose it was recorded, in accordance with internal procedures, regulations, audit requirements and any legal obligations under time limits.

Personal information which is no longer necessary for the purpose it was recorded is securely destroyed / deleted in compliance with internal procedures.

ALBA does not share your personal information outside the responsibility of our business activities nor do we sell, trade or exchange your data. We will disclose personal information if we are legally obliged to do so.

To enquire as to whether we hold any of your personal details, to check whether we hold your updated contact details or ask us to remove you from our database system, please send an email with your enquiry to admin@albatrossadjusters.co.uk.

If you wish to make a formal complaint on how our company has handled your personal data, please send your complaint to admin@albatrossadjusters.co.uk and we will investigate.